Privacy Policy

Information we collect

We collect the following types of information:

• Account information: Email address, authentication data, and profile information you provide when creating an account.
• Security data: Device fingerprints, session data, and IP addresses used to protect your account and prevent abuse.
• API usage data: Request metadata, token counts, model selection, and timestamps necessary for metering and billing.
• Project data: Project names, descriptions, and conversation history you create within the Service.
• Billing information: Payment details processed through Stripe for paid subscriptions.
• Support communications: Messages you send to our support team.

How we use it

We use this information to:

• Authenticate your account and maintain your session
• Deliver inference services and process API requests
• Enforce ownership, quotas, and rate limits
• Prevent abuse, fraud, and security incidents
• Calculate invoices and process payments
• Provide customer support and respond to inquiries
• Maintain audit and security records
• Improve the Service and develop new features

Service providers

We use third-party service providers to operate the Service, including:

• Database hosting for storing account and usage data
• Redis for rate limiting and session management
• Stripe for payment processing
• Email delivery services for transactional emails
• Infrastructure hosting for the platform

These providers receive only the information needed for their contracted function and are bound by contractual obligations to protect your data.

Data retention

We retain records for operational, security, tax, and legal needs. Account data is retained while your account is active. Usage logs and security records may be retained for a reasonable period after account deletion for compliance and security purposes.

Your choices

You may:

• Access and update your account information through the dashboard
• Request account deletion through support
• Revoke API keys at any time through the dashboard
• Opt out of non-essential communications

Security

We implement reasonable security measures to protect your information, including encryption in transit, access controls, and monitoring for security incidents. However, no method of transmission over the Internet is 100% secure.

Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the Service or by email to the address associated with your account.

Contact

For questions about this Privacy Policy or to exercise your data rights, contact us at support@quantumlab.ai.